Your proof of address may be rejected if the document does not meet our requirements.
Accepted documents:
- Utility bill
- Bank Statement
- Government letter
Image requirements:
To rule out quality issues, we recommend that your image is:
- An original photo or scan in JPG, JPEG, PNG, or PDF format
- At least 100 KB or 300 DPI
- In color, high-quality, and readable
- All corners are fully visible
Address document requirements:
The uploaded document must:
- Be issued within the past three months, with the date visible
- Be in good condition (not scratched, stained, or torn)
- Show full name, issue date, issuing company/authority, full home address with an indication of city, street, house, and flat number)
- Match the name on the ID document
Do not upload:
- Animated images
- Black-and-white photos
- Images containing foreign objects or graphic elements
- Images edited with graphics software or converted to PDF
Common rejection reasons include:
- The document has expired or is older than three months
- The full name or address does not match your MAKE account details
- The document is blurry, cropped, edited (for example, written on), or hard to read
- The type of document provided is not accepted (for example, a handwritten note or unsupported file type)
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