Why did my proof of address get rejected?

Your proof of address may be rejected if the document does not meet our requirements. 
 

Accepted documents:

• Utility bill
• Bank Statement
• Government letter

Image requirements:

To rule out quality issues, we recommend that your image is:

• An original photo or scan in JPG, JPEG, PNG, or PDF format
• At least 100 KB or 300 DPI
• In color, high-quality, and readable
• All corners are fully visible

Address document requirements:

The uploaded document must:

• Be issued within the past three months, with the date visible
• Be in good condition (not scratched, stained, or torn)
• Show full name, issue date, issuing company/authority, full home address with an indication of city, street, house, and flat number)
• Match the name on the ID document

Do not upload:

• Animated images
• Black-and-white photos
• Images containing foreign objects or graphic elements
• Images edited with graphics software or converted to PDF

Common rejection reasons include:

• The document has expired or is older than three months
• The full name or address does not match your MAKE account details
• The document is blurry, cropped, edited (for example, written on), or hard to read
• The type of document provided is not accepted (for example, a handwritten note or unsupported file type)