How do I get a refund?

If a conversion cannot be completed (e.g., the deposit was below the minimum threshold, or a trading issue occurred), your crypto will be automatically refunded to the refund address you provided when generating the deposit address.

Refunds are returned in the original cryptocurrency and network. Network fees apply and will be deducted from the refunded amount.

Important: Always double-check your refund address before generating a deposit address. Refunds may take time depending on network conditions.